As some of you may have noticed, specifically with our cPanel and WebMail interfaces, we have started moving toward our new brand. As we are busy getting things ready for our big launch on November 1st, we have the need to update and refresh some of our software and hardware that run our core systems. This includes our billing solutions and our client portal for your account. cPanel access will not be effected, but customers who use the client portal to access it will have to login directly.
The client area and user portal will be unavailable starting on Oct 25th at 1:00AM PDT and will remain offline until 10:00PM Nov 1st. For those of you who have invoices due during this timeframe, you will not be able to access your invoices or make payments on them. We will be extending due dates of all invoices that are due during this outage to the following week. Addtionally, we will be sending out invoice reminders for any invoices that are affected by this extension on Nov 2nd.
At this time, no customer site outages are expected during the transition. If you have any questions, comments, or concerns, please contact us. Thank you all for supporting us and providing us the ability to serve you better.
Wednesday, October 21, 2015