Proper Email Configuration for DigiTimber Services

Configuring Email Clients to work with your DigiTimber services
(Outlook on Windows Example)

1. Click on the Start Button, and either select Control Panel, or search for it from the list.

2. Mail (<version of Outlook here>) from the list. (You may need to specify 'Show Small Icons' from the upper right pulldown to find it)

Note: We have found with some users, the Control Panel is missing the Mail settings. To access the configuration screen, Click on Start and type 'run' and hit enter. Type 'outlook.exe /manageprofiles' and press enter.

3. Click on the 'Email Accounts' button

4. Select the email account you wish to update or verify and click 'Change or Properties' from the menu

5. Ensure that your mail server is set to mail.<yourdomain.tld>

Server Settings

6. Select the 'More Settings' button from the lower right of the window

7. Click on the 'Advanced' Tab

8. Ensure that the 'Incoming server' is set to SSL/TLS and the port is 993 (IMAP) or 995 (POP3)

9. Ensure that the 'Outgoing server' is set to STARTTLS and the port is 587 (or SSL/TLS and port 465)

Advanced Settings


10. Testing the account should work as expected (simple way is to send an email to someone and verify it moves from the outbox to the sent items)

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Configuring Email Clients to work with your DigiTimber services 
(Thunderbird on Windows Example)

1. Open ThunderBird, right click on your email service and select Settings

ThunderBird Service Settings

2. In the lower right, select Edit SMTP server|

Edit SMTP Settings

3. Ensure that the 'Server Name' is set to mail.yourdomain.com and the port port is 587 and 'Connection security' is set to STARTTLS (or SSL/TLS and port 465)

SMTP Settings

4. Click OK to save and go back to the Settings page, then select the Server Settings section from the left.

Server Settings (Inbound)

5. Ensure that 'Server Name' is set to mail.yourdomain.com and uses port 993 and that the 'Connection security' is set to SSL/TLS (Or if you are using POP3, Port 995)

6. Click OK to confirm settings. Click the 'Get Message' button in the upper left to see if you can receive email. To test sending, send an email, feel free to send it over to support@digitimber.com to tell us that everything is working great!

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Other email clients will need to be configured per their own instructions. Please find the configuration guide (Google is a great resource!) for your specific mail client to configure and enable security using SSL/TLS.

Setup on iPhone: https://support.apple.com/en-us/HT201320

IOS Mail automatically uses the correct settings for many email services. That's why you seldom need more than your email address and password to 
set up an email account on your Mac or your iPhone, iPad, or iPod touch. If Mail needs more information, Here are the recommended settings:

 

Name of setting      Setting    (Examples)  Description
Full Name Bill Smith Choose your sender name as you would like it to appear in messages that you send. Example: John Appleseed.
Email Address email@example.com Your email address for this account, such as appleseed@example.com.
Incoming mail server settings
These settings are for downloading messages (receiving email) from your email provider's mail server.
Account Type IMAP Choose IMAP*, POP, Exchange IMAP, or Exchange EWS1, as directed by your email provider.
Description MyEmailAccount Choose the name that Mail will use for your account, such as Work, School, or Yahoo. 
Incoming Mail Server (host name) mail.yourdomain.com The host name of the incoming mail server, such as mail.example.com.
User Name email@example.com Your full email address for this account, such as bill@yourdomain.com.
Password MySecurePassword The email password you use to sign in to your account.
Port 993 The port number used by the incoming mail server. Common port numbers for incoming mail are 993 for IMAP accounts, and 995 for POP accounts.
Authentication Password Choose Password, MD5, NTLM, Kerberos, or None, as directed by your email provider.
Use SSL?

Enabled/Yes

Does the incoming mail server support SSL (Secure Sockets Layer) or TLS (Transport Layer Security) encryption? 
Outgoing mail server (SMTP) settings
These settings are for uploading messages (sending email) to your email provider's mail server.
Outgoing mail server (SMTP) mail.yourdomain.com The host name of the outgoing SMTP (Simple Mail Transfer Protocol) server, such as smtp.example.com.
Port

465

The port number used by the outgoing mail server. Common port number for outgoing mail is 465 (or sometimes 587)
Use SSL? Enabled/Yes Does the outgoing mail server support SSL or TLS encryption?
Authentication Password Choose Password, MD5, NTLM, Kerberos, or None, as directed by your email provider. If None, you may need the additional settings below to send email when you're on a different network, such as from a Wi-Fi hotspot or Internet cafe.

* IMAP (Internet Message Access Protocol) is best if you check email from multiple devices, because your messages are stored with your email provider until you delete them. As long as your devices can connect to your email service, your mailbox stays the same on each device. If you use POP (Post Office Protocol) on more than one device, those changes don't appear on every device, and new messages delivered to one device may not be delivered to your other devices.

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Note: If you are migrating from another provider, they may not have valid SSL certificates for your domain. This will result in a warning:

Certificate Warning

Simply click 'Yes' to continue using the server. This will be resolved once the DNS and email migration is complete. 

 

  • Email, email configuration, howto email, setup email, configuration, SSL/TLS, SSL, IMAP, IMAPS, SMTP, servername, server name, email server, incoming server, outgoing server, mail ports
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