Proper Email Configuration for DigiTimber Services

Configuring Email Clients to work with your DigiTimber services
(Outlook on Windows Example)

1. Click on the Start Button, and either select Control Panel, or search for it from the list.

2. Mail (<version of Outlook here>) from the list. (You may need to specify 'Show Small Icons' from the upper right pulldown to find it)

3. Click on the 'Email Accounts' button

4. Select the email account you wish to update or verify and click 'Change or Properties' from the menu

5. Ensure that your mail server is set to mail.<yourdomain.tld>

Server Settings

6. Select the 'More Settings' button from the lower right of the window

7. Click on the 'Advanced' Tab

8. Ensure that the Incoming server (IMAP) is set to SSL/TLS and the port is updated to 993

9. Ensure that the Outgoing server (SMTP) is set to STARTTLS and the port is updated to 587

Advanced Settings

10. Testing the account should work as expected (simple way is to send an email to someone and verify it moves from the outbox to the sent items)


Other email clients will need to be configured per their own instructions. Please find the configuration guide for your specific mail client to configure and enable security using SSL/TLS.

Setup on iPhone: https://support.apple.com/en-us/HT201320
Setup on Android: https://clients.digitimber.com/knowledgebase/1/How-to-setup-email-on-an-Android.html

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Note: If you are migrating from another provider, they may not have valid SSL certificates for your domain. This will result in a warning:

Certificate Warning

Simply click 'Yes' to continue using the server. This will be resolved once the DNS and email migration is complete. 

 

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