Frequently Asked Questions (FAQ) about DigiTimber

FAQ

Who is DigiTimber and where are they located?

DigiTimber a locally owned and operated web and email hosting company that also specializes in IT consulting. We are located in beautiful Spokane Valley, Washington in the amazing Pacific NorthWest of the United States. 

 

Where does DigiTimber host their content from?

Our content is split between 4 datacenters in the US; San Diego, Chicago, Dallas, and New York, to ensure geographic diversity and redundancy for our services.

 

How long has DigiTimber been in Spokane?

DigiTimber, previously known as TwitchHosting, was created in Spokane in 2008 after shifting names and locations in Idaho since 1998. TwitchHosting was rebranded as DigiTimber in late 2014 when Amazon purchased Twitch.TV (aka Justin.TV) due to SEO and marketing issues competing with such a large entity.

 

How much does hosting cost? Are there multiple options for plans?

We have a single, all-inclusive plan for all our hosting customers. The hosting package start at $15/month for a single year of hosting (paid yearly at $180/Year). We offer discounts for multi-year payments as well as provide promo codes for random events throughout the year.

 

Why don't you offer 'unlimited' plans?

'Unlimited' plans (note the quotes) don't really provide unlimited anything. Reading the fine print (or terms of service), most, if not all other providers, detail that there are limitations like file size, number of files, or the dreaded 'at our discretion'. We don't like the idea of marketing our services as 'unlimited' if they aren't truly unlimited, so we provide actual numbers to what you get for what you pay. While we realize this may put us at an disadvantage when doing initial comparisons, we feel that there should be more honesty in the services provided by vendors. 

 

What do I get with this all-inclusive hosting plan for $15/month?

Some of our primary features for hosting include:

  • Free domain for the first year for new registrations and transfers along with free domain privacy registration
  • Free SSL certificate for the domain and all subdomains, automatically installed and updated
  • Free website, email, and database migrations from your existing hosting provider (Contact us via Support Ticket after you have signed up)
  • Unlimited secure email mailboxes supporting IMAPS/POPS
  • Robust and highly tuned SPAM filtering for all email accounts along with a Spam Quarantine system to help keep your inbox clean
  • 5GB of storage space for emails, files, and databases (additional space is $1/GB/month)
  • Website optimization through LiteSpeed caching and server tuning
  • Nightly backups for all email, applications, and files
  • One-click installer for most web applications and frameworks like WordPress, Joomla, Drupal, and hundreds of others

 

How much space do I get for $15/month?

5GB of storage space for emails, files, and databases (additional space can be purchased at $1/GB/month, to purchase additional space, please open a support ticket)

 

How many email accounts can I create?

As many as you want. Our hosting system is based solely around storage allocation. You get 5GB (or you can purchase more at any time) and that's what you can use. You can have 10 email accounts or 1000 as long as their storage doesn't exceed the storage allocation.

 

What should I know about the services before I migrate to DigiTimber?

One major item that we pride ourselves on is security. Because of this, we do not support any plain text logins to our systems for FTP or email (IMAP/POP/SMTP) access. Please ensure that your ftp and email software applications are configured correctly to use the newest versions of SSL/TLS. Additional information on how to do this, along with examples for most common applications, can be found in the KnowledgeBase. Additionally, we do not allow access to outbound (sending) email services outside of the United States (SMTP on port 465 or 587). Outbound access is limited to VPN or webmail when traveling abroad.

Additionally, due to security concerns, we actively update and remove old versions of software, like PHP. As of July 1st, 2020, we only support PHP 7.2 and above.

 

I'm a customer with <other hosting provider>. How do I get started with DigiTimber and request a FREE migration?

- Sign up with our services here by clicking 'Get website hosting' on the front page. 

- Select ‘Transfer Domain’ from the two options at the top and enter your primary domain and click the ‘Transfer’ button.

From the hosting options below, feel free to select 1-3 years and check the box if you need additional support services (see the next question for specifics on the additional support option).

- Once you sign up and pay your invoice, create a Support Ticket and provide us with the login to your existing host. One of our engineers will review your current configuration, provide the information on what we will migrate, and schedule a time to perform the migration for you.

 

What does 'additional support' mean? What is this add-on for $50/month?

By default, our hosting plans only support our side of the services. This means that if our services are not working in some way, we will resolve it to ensure that everything is functioning as expected. We do not assist with configuration of devices, client application troubleshooting, updates to website content, patching of applications or site software, or any other troubleshooting by default.

The additional support package allows you to work with our technical support team to do things like configure devices for email access, troubleshoot client application issues, assist with uploading files to the site or making content changes, and other customer accessible processes. With the additional support package, we provide unlimited free text updates and up to 25 image updates on the website site per month (just open a ticket and request the changes, we'll take it from there). We can also provide configuration updates like creating, modifying, or deleting DNS entries, or the creation, modification, deletion, or management of email accounts.

If you are running a WordPress enabled site, it enrolls it in our security monitoring system to ensure that the packages and plugins are kept up to date and free from exploitation and malware (usually updated once a month, but could be more depending on the critical nature of a specific update). Please note that themes are not updated by default as they may not be fully compatible with the automatic updates. 

In addition to the previously detailed support services, we also offer a discount on design, coding, and consulting time that is requested during the support term. This discount is ~15% off any services (if the standard rate is $150/hour, the discounted rate with additional support is $125/hour).

 

What services can I host on DigiTimber?

Virtually anything! Email with spam, antivirus, and anti-malware scanning and quarantine for both inbound and outbound email. Website hosting for any website, running most any framework. We have specific optimizations for CMS frameworks like WordPress, but all CMS systems will generally see a benefit with our server configuration. We also support many custom web applications like NextCloud (a self-hosted dropbox alternative), Wikis, eCommerce implementations like Magento, and many others via our one-click installer, Softaculous. We do not support Windows .ASP, ASP .NET, or Ruby/Ruby on Rails.

 

Does DigiTimber offer domain only hosting (Domain registration without a website or email, or using another hosting company)?

Yes! We offer domain registration without a hosting plan, but we do charge a $2/month DNS maintenance fee. This means your yearly cost would be $24 + domain registration/transfer costs. Domain only services are not eligible for the free first year of domain registration during signup or transfer.

 

I'm moving from <other hosting provider> and I only have a single email address that I want to move over, but $15 seems expensive. What are my options?

While we would love to have you as a customer, we understand that pricing can be an issue. For those looking for a more budget experience, we suggest using Exchange Online which starts at around $4 per email. (https://products.office.com/en-us/exchange/compare-microsoft-exchange-online-plans)

Alternatively, G Suite from Google may also be a good option, starting at $6/month per email. (https://gsuite.google.com/solutions/new-business/)

Either of these solutions should allow you to still use your custom domain, but pay less for your monthly, single, email address.

 

What technologies do you use for management of my hosting account?

We use WHMCS for our client area and cPanel for our shared Linux hosting accounts along with several customized plugins and applications to assist with making our services easy to access and simple to use. We do not support direct API access to any of our systems at this time.

 

 

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