Frequently Asked Questions (FAQ) about DigiTimber

FAQ

Where is DigiTimber located?

DigiTimber a locally owned and operated web and email hosting company that also specializes in website design and IT consulting. We are located in beautiful Spokane Valley, Washington in the amazing Pacific NorthWest of the United States. 

 

Where does DigiTimber host their content from?

Our content is split between 4 datacenters in the US; San Diego, Chicago, Dallas, and New York, to ensure geographic diversity and redundancy for our services.

 

How long has DigiTimber been in Spokane?

DigiTimber, previously known as TwitchHosting, was created in Spokane in 2008 after shifting names and locations in Idaho since 1998. TwitchHosting was rebranded as DigiTimber in late 2014 when Amazon purchased Twitch.TV (aka Justin.TV) and rebranded it appropriately. 

 

How much does hosting cost? Are there multiple options for plans?

We have a single, all-inclusive plan for all our hosting customers. The hosting package start at $15/month for a single year of hosting ($180/Year). We offer discounts for multi-year payments as well as provide promo codes for random events throughout the year.

 

What do I get with this all-inclusive hosting plan?

Some of our key points include:

  • Free domain for the first year for new registrations and transfers
  • Free domain privacy registration
  • Free SSL certificate for the domain and all subdomains
  • Free website, email, and database migrations from your existing hosting provider
  • Unlimited secure email mailboxes supporting IMAPS/POPS
  • 5GB of storage space for emails, files, and databases (additional space is $1/GB/month)
  • Website optimization through LiteSpeed caching and server tuning
  • Nightly backups for all email, applications, and files
  • One-click installer for most web applications and frameworks like WordPress

 

How much space do I get for $15/month?

5GB of storage space for emails, files, and databases (additional space can be purchased at $1/GB/month)

 

How many email accounts can I create?

As many as you want. Our hosting system is based solely around storage allocation. You get 5GB (or buy more) and that's what you can use. You can have 100 email accounts, or 1000, as long as their storage doesn't exceed the allocation.

 

What should I know or verify before I migrate to DigiTimber?

One major item that we pride ourselves on is security. Because of this, we do not support any plaintext logins to our systems for FTP or email (IMAP/POP/SMTP) access. Please ensure that your ftp and email accounts are configured correctly to use SSL/TLS. Additional information on how to do this, along with examples, can be found in the Knowledgebase. Additionally, we do not allow access to our outbound email services outside of the United States (SMTP on port 465 or 587). Access is limited to VPN or webmail when traveling abroad.

 

I'm a customer with <other hosting provider>. How do I get started with DigiTimber and request a FREE migration?

- Sign up with our services here by clicking 'Get website hosting' on the front page. 

- Select ‘Transfer Domain’ from the two options at the top and enter your primary domain and click the ‘Transfer’ button.

From the hosting options below, feel free to select 1-3 years and check the box if you need additional support services (be aware, its billed at $50/month)

- Once you sign up and pay your invoice, create a Support Ticket and provide us with the login to your existing host. One of our engineers will review your current configuration, provide the information on what we will migrate, and schedule a time to perform the migration for you.

 

What does 'additional support' mean? What is this addon for $50/month?

By default, our hosting plans only support our side of the services. This means that if our service is not working, we will resolve it for you to ensure that everything is functioning as you expect. We do not assist with configuration of devices, updates to content, patching of applications, or other troubleshooting. We charge our standard consulting rates for these services, which starts at $125/hour. Additional support enables you to contact us for service related questions, troubleshooting, updates, and configuration assistance. 

 

What services can I host on DigiTimber?

Email with spam, antivirus, and antimalware scanning and quarantine for both inbound and outbound email. Website hosting for any website, running most any framework. We do not support Windows .ASP or Ruby on Rails.

 

I'm moving from <other hosting provider> and I only have a single email address that I want to move over, but $15 seems expensive. What are my options?

While we would love to have you as a customer, we understand that pricing can be an issue. For those looking for a more budget experience, we suggest using Exchange Online which starts at around $4 per email. (https://products.office.com/en-us/exchange/compare-microsoft-exchange-online-plans)

Alternatively, G Suite from Google may also be a good option, starting at $6/month per email. (https://gsuite.google.com/solutions/new-business/)

Either of these solutions should allow you to still use your custom domain, but pay less for your monthly, single, email address.

 

 

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