Definitions of Terms and Words

This page will attempt to list common terms and definitions in human readable, not “techie” form. Additionally, to provide some insight into how our systems are structured for your use.


cPanel is the users control panel, accessible via the client area or client portal by selecting the specific service and then selecting 'Login to cPanel' from the left navigation bar.

The control panel (cPanel) is used to manage functions that relate to your domain you are hosting on our servers. These applications include, but are not limited to:

  • Email Accounts - Ability to create mail inboxes that allow users to log in with a username (full email address) and password via a mail client like Outlook or webmail.
  • Email Forwarders - Also known as email aliases. An email forward and email account can co-exist, emails will be delivered to the inbox as well as forwarded.
  • File Manager - Provides the ability to upload, download, and manipulate files within your account.
  • PHPMyAdmin - Administration page for databases
  • Zone Editor - Administration page for DNS information to update records like A records, CNAMEs, TXT records, or SRV records.
  • Jet Backup (Website Files, Emails, Databases, and DNS Zones) - Application to restore or download our daily backups
  • Softaculous - One click installer for frameworks like WordPress and Joomla, forum software, ecommerce applications, and hundreds more.

Terms often used in cPanel

  • Alias Domain (Previously Parked Domain): An additional domain that does not have a unique document root or website files. This domain is redirected or pointed to another domain in your account or site.
  • Subdomain: A subdomain is a domain that is part of a larger domain., test is the subdomain. It can be used to create another website, or host a specific section of your website, like a client area. 
  • Domain Redirect: Used to forward a user to another site or URL. Two options are available, a 301 Moved Permanently or a 302 Temporarily Unavailable. If you are using it for a maintenance page, please use a 302.

DNS Terms

  • A Record: Most commonly used to map hostnames to an IP address of the host
  • CNAME: A CNAME record or Canonical Name record is a type of resource record in the Domain Name System (DNS) that specifies that the domain name is an alias of another, canonical domain name. This helps when running multiple services (like an FTP and a webserver; each running on different ports) from a single IP address. Each service can then have its own entry in DNS (like and Network administrators also use CNAMEs when running multiple HTTP servers on the same port, with different names, on the same physical host.
  • TXT Record: A record that contains a string of characters. Generally used for verification or lookup purposes like verifying that you own the domain.
  • SPF: Sender Policy Framework (SPF), as defined in RFC 4408, is an e-mail validation system designed to prevent e-mail spam by tackling source address spoofing, a common vulnerability. SPF allows administrators to specify which hosts are allowed to send e-mail from a given domain by creating a specific SPF record (or TXT record) in the public Domain Name System (DNS). Mail exchangers then use the DNS to check that mail from a given domain is being sent by a host sanctioned by that domain’s administrators. This can be modified from inside of cPanel. 
  • DomainKeys: DomainKeys is an e-mail authentication system designed to verify the DNS domain of an e-mail sender and the message integrity. The DomainKeys specification has adopted aspects of Identified Internet Mail to create an enhanced protocol called DomainKeys Identified Mail (DKIM). This merged specification became the basis for an IETF Working Group which guided the specification toward becoming an IETF standard. This can be modified from inside of cPanel. 
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